Reference

Legal details for your isu189 account

isu189 Legal details explain how account access, identity checks, wallet records and policy requests work for you in Indonesia.

Local-law accessPhone verificationWallet record checksPolicy contact path
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isu189 Legal details for your isu189 account
CONTACT ROUTES

Get Legal help without guessing

A direct contact path helps you resolve a Legal question before it affects your account. We ask you to include the phone number linked to your account, the policy section you are asking about and any relevant payment reference. That gives our team enough context to explain access, data or wallet-status wording without asking you to repeat the same details. You can reach us through live chat or the support contact shown in your account area. Support is available daily from 09:00 to 22:00 WIB.

Team online

Policy clarification

Use live chat from the account area when a Legal clause is unclear. Tell us whether your question concerns access, phone verification, payment records or data handling, and we will point you to the relevant policy wording.

Account access request

If phone verification or an account restriction stops your access, contact support with your registered number and the time of the issue. We can explain the required account step, while eligibility still depends on local law.

Payment record check

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, send the payment reference and account number through the support channel. We use those details to trace status without requesting your wallet password.

DATA PRACTICES

See what we protect and retain

Legal handling is practical: we use account details to provide access, verify the registered phone and check activity connected to payment records.

Account data

We use your registered phone and account details to complete access checks, identify the account owner and respond to Legal requests. Keep those details current; a mismatch can require another verification step before we change account information.

Payment records

Transaction references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity help us reconcile a deposit or withdrawal request. We retain the record needed for account checks and policy handling, not your wallet password.

Cookies

Our site may store cookies for session continuity, security checks and saved preferences. You can adjust cookies in your browser. If you block required cookies, signing in or returning to the lobby may ask for additional account steps.

Account security

Phone verification is required before account access is completed. Do not share verification codes, wallet passwords or account credentials. If you suspect another person accessed your account, contact us promptly so we can review the access record.

Retention requests

We keep account and payment records for the period needed to operate the account, address disputes and meet applicable legal duties. If you ask what remains on file, we will verify your identity and explain any record that must be retained.

Policy changes

When Legal wording changes, we publish the updated text on the relevant policy page. You can ask support which version applies to your account by sending your registered phone number and the date you accepted the earlier wording.

Answers before you open an account

These Legal answers address the account and policy questions we hear before access is requested. We keep the wording tied to actual steps: phone verification, local-law checks, payment references, cookies and contact requests. If your situation is not covered, send support your registered account details and the clause you want us to explain. We will confirm the applicable path without asking for a wallet password or verification code.

Legal access means you may use the account only where local law permits and after the required account checks are completed. We verify your registered phone and may check payment details before access or a transaction request is processed.

Yes, phone verification is part of the account access step. Enter the code sent to your registered number and keep the number current. If the code does not arrive, contact support rather than sharing account credentials or wallet passwords.

We use the transaction reference and account details to match a DANA or QRIS payment with the correct request. We may ask for timing or reference information, but we do not ask for your wallet password or verification code.

You can request a correction by contacting support through live chat or the account contact route. Include your registered phone number and the requested change. We verify ownership first, then explain whether the change can be made under the current Legal policy.

Cookies can keep a session active, support security checks and remember browser preferences. You may adjust them in your browser, but blocking required cookies can lead to extra sign-in steps or prevent parts of the account path from working.

We retain records for the period needed for account operation, payment checks, dispute handling and applicable legal duties. Ask support for a record explanation using your registered contact. We will verify the request and identify information that cannot yet be removed.

Use live chat or the support contact shown in your account area daily from 09:00 to 22:00 WIB. Include the policy clause, account phone number and relevant reference. Access eligibility still depends on local law, even after a request is submitted.

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